EasyLaTeX Privacy Policy

Effective Date: June 24, 2024

A. I. Hakusan Inc. values your privacy and personal information protection. We are committed to safeguarding your data through strict measures in accordance with applicable laws, regulations, and industry best practices. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use EasyLaTeX services.

If you have signed a separate privacy or data protection agreement with A. I. Hakusan Inc., that agreement will take precedence in case of any conflict with this policy.

By using EasyLaTeX, you acknowledge that you have read and agree to this Privacy Policy in its entirety. If you do not agree, please stop using our services immediately.

1. How We Collect and Use Personal Information

We may collect and use the following types of personal information during your use of EasyLaTeX services:

1. Account Registration Information

   When you register an EasyLaTeX account, we collect your email address.

2. Consultation and Customer Support

   When you contact us for support, we may collect your name, phone number, company name, location, and details of your inquiry.

3. Business Cooperation

   When you express interest in partnership, we may collect your name, email, phone number, position, company name, and cooperation details.

4. Service Usage Information

   When using EasyLaTeX AI features (such as document conversion, AI layout, formula recognition), documents and data you upload or input may be processed by our system to provide the service.

5. Customer Support and Dispute Resolution

   We may use the information you provide to offer technical support or resolve disputes.

2. Managing Personal Information

You can view, copy, update, or supplement your personal information.
If you need assistance, please contact us — we will respond within 15 business days.

However, we may be unable to fulfill certain requests if:

• Doing so would infringe upon others’ legitimate rights;
• Modification or deletion is prohibited by law;
• There are reasonable operational needs.

3. Protection of Minors

EasyLaTeX services are intended for adult users. We do not knowingly collect information from minors.
If you are a minor, please use the service under the guidance and consent of a guardian.
Guardians who believe we have collected a minor’s information without consent may contact us to request deletion.

4. Scope of This Policy

This Privacy Policy applies to all EasyLaTeX services, including the website, web applications, plugins, and related digital platforms.
If a third-party service uses EasyLaTeX without a separate privacy policy, this policy applies.
However, if you use EasyLaTeX through an independent third-party provider, that provider’s collection and use of data are not governed by this policy.

5. Sharing, Transfer, and Disclosure of Information

5.1 Sharing

We do not share your personal information with third parties unless:

• We have your explicit consent;
• It is necessary for platform operations (e.g., cloud or LLM providers);
• Required by law or government authorities;
• Necessary to prevent security threats or fraudulent activity.

5.2 Transfer

We do not transfer your information unless:

• You have given consent;
• It is necessary for platform operations (e.g., server expansion);
• It occurs as part of a merger, acquisition, or bankruptcy. In such cases, we will notify you and ensure the recipient continues to protect your data.

5.3 Public Disclosure

We do not publicly disclose your information unless:

• You have explicitly agreed;
• Required by law or for public safety reasons.

6. Information Security

6.1 Security Measures

We have implemented industry-standard technical and administrative measures to prevent unauthorized access, alteration, disclosure, or loss of your information, including but not limited to:

• Data encryption and secure transmission;
• Access control mechanisms;
• Security monitoring and vulnerability response;
• Regular audits and compliance checks.

6.2 Security Incident Response

In case of data breaches or other incidents, we will:

• Notify you promptly (via email, phone, or announcement);
• Activate emergency response and remediation procedures;
• Report to regulatory authorities as required.

7. Information Storage

1. Storage Location

   Your personal data is stored in secure data centers.

2. Storage Period

   We retain your information only as long as necessary for providing services or as required by law. Once the retention period expires, data will be deleted or anonymized.

8. Your Rights

You have the right to:

• Access and copy your personal information;
• Update or correct your information;
• Request deletion of your data (unless prohibited by law);
• Withdraw consent for specific data processing;
• Delete your account.

We will process such requests within 15 business days.

9. Cookies and Tracking Technologies

We use cookies to enhance user experience, such as maintaining login status and optimizing performance.
You may disable cookies in your browser, but some functions may be affected.

10. Updates to This Policy

We may modify this Privacy Policy from time to time.
Significant changes (e.g., those reducing user rights) will be announced via our platform or email, and your consent will be sought when necessary.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

• Email: support@easylatex.ai
• Email Subject: Account Information + Your Name (or Company Name)

If you are not satisfied with our response, you have the right to file a lawsuit with a competent court in Japan.