Contact Us

Product support, education and enterprise partnership, media inquiries

Need technical support, feature inquiries, education licensing, enterprise purchase, or media interview? Reach our team via the channels below — we typically respond within 5 business days.

Channels

• Email: contact@aihakusan.jp (recommended)
• Online form: submit your request on the website and we will follow up
• Social: follow us on Twitter/X and Reddit for updates

SLA and Service Hours

• First response: usually within 5 business days
• Business hours: Monday–Friday, 10:00–18:00 (JST)
• Urgent issues: add “URGENT” to the email subject for outages or payment incidents

Common Request Types

• Product & technical support: account/login, billing & subscriptions, feature usage, bug reports, data & privacy
• Education & institutions: campus/research licenses, classroom teaching/training, academic events
• Enterprise & channels: procurement, integration & customization, channel/agency partnerships
• Media & PR: interviews, media collaborations, marketing activities
• Invoices & refunds: invoicing and refunds (see “Refund Policy”)